Privacy Policy

This Privacy Policy explains how HDirect protects the information collected about you. Our commitment to you is to ensure the confidentiality, security, and accuracy of the information gathered. The privacy policy formalizes the principles under which the customers of the telecommunications company are covered by various standards.

HDirect’s policy aims to establish common practices to be able to provide information and transmit it transparently and accurately to customers.

Information is collected through forms, namely:

  • Website registration form
  • Order form
  • Opinion survey
  • Contests

Here is what HDirect commits to with you:

Data Collection / Data Usage

  • We collect personal data such as your name, email address, and phone number when you fill out a contact form on our website. We may also collect information automatically through cookies.
  • HDirect uses your data to manage your account, for website management, order tracking, sending you information, sending promotional offers, and collecting statistics.
  • At HDirect, it is our duty to use the information about you appropriately. The telecommunications company ensures that your information is secure.
  • For the purpose of good management and at the time when you provide new information, HDirect updates the information in your file.
  • We use the personal data we collect to communicate with you, respond to your inquiries, and enhance the user experience on our website. We do not sell your personal data to third parties.

Data Retention Period

  • HDirect retains your information only for the duration of the contract agreed upon between you and the Bell provider. Unless otherwise specified or required by law, HDirect may retain your information for the necessary duration.

Links to External Sites

  • Our site may contain links to other websites that are not owned by us. These sites may also collect personal information. We encourage you to review their privacy policy page to stay informed about the data they retain.

User Rights

  • You have the right to request access to your personal data, correct or delete it. You can also object to the processing of your personal data, request its limitation, or withdraw your consent. To exercise these rights, please contact us at the address provided below.

Last Updated: September 6, 2023

Data Collection in Compliance with the Law

  • HDirect collects information provided by you legally and in good faith. Only information collected with your consent is used for management purposes.
  • When HDirect collects your information, you will be systematically informed about how your information will be used and shared with others.
  • HDirect gives you the choice to decide whether you want your personal data to be used for promotional, statistical, and informational purposes. Simply contact HDirect to express your disapproval.

Security of Your Data

  • All collected information is protected and secured in a technological environment. The Bell provider does its best to protect your personal information, but there may be vulnerabilities. Therefore, HDirect cannot guarantee 100% security of your data when transmitted over the Internet.
  • Our employees and all personnel closely associated with your personal information are required to respect the confidentiality of your data. Additionally, HDirect reserves the right to grant access only to individuals who need to access your data.
  • We take measures to protect the personal data we collect against unauthorized access, disclosure, or alteration. We store your personal data on secure servers (SSL) and strictly limit access to these data to individuals who need to know them.


  • Our website uses cookies to gather information about your use of our site. Cookies are small text files stored on your computer or mobile device when you visit our website.
  • We use cookies to enhance the user experience during your visit to our website. We also use third-party cookies, such as Google Analytics, to understand how our visitors use our website and to help us improve our content and marketing.
  • By accepting the popup window that appears when you visit our website, you consent to the use of cookies in accordance with our privacy policy.
  • You can disable cookies by changing your browser settings. Please note that disabling cookies may affect certain features of our website.

For More Information

The HDirect team is here to answer all your questions. You can contact us via email at the following address: You can also contact HDirect by phone at the following number: 1 855 610-7699.

Privacy Officer

Maggy Gagné
450 968-0822, poste 171

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